Step 1: Watch for Your Notice

• Sent 120 days before your due date.

• Appears in your ** Rent Café account**, by email, and by mail.

• You must respond even if you do not receive the mailed copy.

Step 2: Gather Required Documents

• Proof of income for all adult household members

• Bank statements (all accounts)

• Childcare, school, disability, or medical expense documentation (if applicable)

• Updated IDs or Social Security cards for new household members
  💡 Tip: Make sure your documents are clear and complete before uploading.

Step 3: Submit Your Documents

• Upload via Rent Café (Preferred)

• OR submit via email or drop off at the front desk
  Include your full name and updated contact info.

Step 4: Respond to Requests

• Your Housing Advisor may request missing documents

• Respond within 7 business days

Step 5: Review Your Rent Portion Letter

• Watch your email, mail, or Rent Café account for the final amount

• Contact your Housing Advisor if something appears incorrect

Important Reminders

• Keep copies of everything you submit

• Report all income/household changes within 10 days

• Late documents can delay or end assistance

Step 1: Know When to Report (Within 10 Days)

Report when:

• You start or end a job

• Your income increases or decreases

• Your household size changes

• Childcare or medical expenses change

Step 2: Gather Required Documents

Depending on the change, you may need:

• Pay stubs or employer letter

• Termination letter

• Birth/marriage/legal documents

• Updated childcare or medical expense info

Step 3: Submit Your Interim Request

• Log into Rent Café → Submit Interim Change

• Upload documents and include a brief explanation

• Or email or drop off at the front desk

Step 4: Processing Time

• Up to 30 days

• You will receive a Rent Portion Letter if your amount changes

Step 5: Confirm Your Update

• Review the Rent Portion Letter for accuracy

• Save all documents for your records

Important Reminders

• Failure to report can result in repayment or loss of assistance

• Keep email, phone number, and mailing address updated

Step 1: Notify PCHA Before You Move

• Get written approval first

• Submit a Request to Move form

• Provide 30-day notice to your landlord
  ⚠️ Do not sign a new lease or move out before approval

Step 2: Attend a Briefing (If Required)

• Some moves require a move briefing

• Bring Request to Move form and lease info

Step 3: Wait for Approval

• If eligible, you’ll receive a Moving Packet or Port Packet

• Includes affordability info, inspection requirements, deadlines

Step 4: Submit the RFTA (Request for Tenancy Approval)

• Give packet to your future landlord to complete

• Unit must pass inspection before move-in

Step 5: Move & Update Information

• Move in after inspection passes and HAP contract is signed

• Update your mailing address and utilities

Important Reminders

• You cannot owe unpaid rent or damages to your current landlord

• Keep utilities on until your move-out is final

• Port transfers take 30–45 days

Step 1: Review Your Inspection Notice

• Notices sent by email, mail, and Rent Café

• Required for move-ins and annually

Step 2: Prepare the Home

• All utilities turned on

• Smoke detectors working

• No tripping hazards

• Windows/doors working properly
  💡 Cleanliness does not fail an inspection — safety does.

Step 3: During the Inspection

• Takes 30–45 minutes

• Inspector checks electrical, plumbing, safety items

Step 4: After the Inspection

• Pass: Landlord receives approval

• Fail: You and landlord receive a deficiency list

Step 5: Re-Inspection

• Landlord usually has 30 days to complete repairs

Important Reminders

• Tenants handle minor items (bulbs, batteries)

• Landlords must fix structural issues

• Missing your inspection may affect your assistance

Call 727-443-7684 or log into your Rent Café Tenant Portal for updates.